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Everything you need to know about fit, filtration, subscriptions and shipping. Can't find your answer? Contact our team.
PureFlow fits most standard rounded Australian taps and includes a universal adapter kit. It works on taps with an outlet diameter between 15 mm and 25 mm. It will not fit flat taps or pull-out hose / spray taps. If your main tap isn't suitable, many customers fit it to a laundry or secondary tap with great results.
A multi-stage activated carbon block reduces chlorine, the taste and odour it causes, sediment, rust, microplastics and over 150 common tap-water contaminants — for safer-feeling, better-tasting water.
PureFlow uses carbon filtration, which targets chlorine, taste, odour, sediment and many contaminants. Carbon filters are not designed to remove fluoride — if that's your priority, a reverse-osmosis system is the right technology.
Subscribe to cartridges and the filter is free (valued at $249). Fresh cartridges arrive every 6 months from $99.95, so you never run out. Pause, skip, upgrade or cancel anytime — there's no lock-in contract.
Around 6 months with everyday use. Using filtered mode only for drinking and cooking — and unfiltered for washing up — helps it last longer.
Yes. You're in control — manage, pause or cancel your subscription in a couple of clicks from your account. No phone calls, no lock-in.
Not at all — it takes a few minutes. Remove the protective plastic from the cartridge, fit the matching adapter and hand-tighten onto your tap. No plumber or power tools; a butter knife is the only tool you might need.
The cartridge ships sealed in plastic. If water sprays off, the plastic wrap is still on — unscrew the housing, remove it, and refit. This is the most common first-time issue and an easy fix.
Yes — it's non-permanent and damage-free, with no drilling or plumbing. Perfect for rentals, apartments and shared homes, and it comes off cleanly when you move.
All orders are dispatched within 2 business days via Australia Post. You'll receive a tracking number as soon as your filter or cartridges are on the way. Shipping is free on orders over $99.
Every order is backed by a 30-day money-back guarantee. If you're not happy, contact our team and we'll make it right.